After-sales · Service network
One partner. India-wide after-sales coverage.
Call centre, RMA, repair, refurbishment, logistics and 750+ authorised service centres — operated as a single, modular service so brands can go national without stitching together five vendors.
- Authorised service centres across India
- 750+
- Mobile repairs handled and counting
- 5 Lakh+
- Forward & reverse logistics for RMA
- Pan-India
What sits in the service spine
End-to-end service operations
A single contract covering call centre, repair, RMA, warehousing, on-site support and back-end NTF/NDF validation. Modular — take what you need.
Multi-lingual call centre
Pre-sales support, warranty validation, information dissemination and call registration via our centralised call management centre — with short turnaround times.
RMA handling
In- and out-of-warranty RMA service across locations in India. Online RMA portal for requesting service, tracking returns and pulling reports.
Remote tech support
Trained engineers troubleshoot customer issues remotely — for brands that want to deflect repair traffic without losing the customer relationship.
Reverse logistics
Forward and reverse logistics to collect defectives and return repaired units to vendor service centres and warehouses, anywhere in India.
Inventory & spare parts
OEM spare-parts network in India and abroad with competitive pricing — the edge that keeps repair throughput high.
FAQ
Network & operations FAQ
Can a brand launch nationally with you on day one?
Yes. With 750+ authorised service centres covering every geography in India, plus our central call centre and logistics layer, a brand can offer pan-India after-sales support from the first device sold.
Do you only do mobile?
Mobile is our largest practice — 5 Lakh+ repairs handled. We extend the same operational spine to other small consumer electronics on request.
How is service quality monitored?
Strict SLAs, barcoded WIP, repair-bounce and scrap-rate tracking, repeat-failure monitoring, and continuous engineer training. Reports are delivered on a cadence the brand picks.
Let's build it together
Launching in India? Or replacing a creaking RMA stack?
We can plug into either — modularly. Tell us where the friction is.